Simplify
Process improvement
Fix the process before adding anything to it.
We sit with the people who do the job and follow a request from start to finish. It is common to find approvals that exist out of habit, or a handoff that only happens because two systems don't share data.
What we look at
- Approval chains with too many stops
- Handoffs where things go missing
- Tasks nobody clearly owns
- Reports that take hours and get skimmed
- Steps kept because they were always there
- Forms asking for details nobody uses
Sometimes the right answer is a better process and no new software at all.